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Warranty Guidelines

Say Security Group USA Limited Warranty

Attention: All XOS DVR Users

A 5 Year warranty begins at purchase of the DVR.

  • DVR WARRANTY covers all parts under normal use for 5 years.
  • Labor is covered for 1 year.
  • DO NOT open the DVR case and add/remove hardware.
  • DO NOT install any other software on the DVR.
  • DO NOT customize windows operating system in any way. ( Settings screen saves, changing the desktop, adjusting power settings, ect.)
  • DO NOT use the DVR to browse the Internet or read e-mail. ( Computer virus attacks are not covered under warranty.)

Any of these changes will interfere with the operation of the DVR and will VOID YOUR WARRANTY!!!

   Safety Precautions
When selecting a place for the DVR, avoid locations with:
  • Excessive heat, such as direct rays of light or heating appliances.
  • Excessive moisture, dust, or smoke.
  • Magnetic substances or electric wave equipment in close proximity.
  • Excessive hot or cold temperature.
  • Unstable or elevated surface.

      Follow these precautions to increase the life of the DVR.

  • Plug the power cable in after connecting all devices. Connecting a device when the power is on may cause problems. Do not forget the DVR is automatically booted when the power cable is plugged in.
  • Leave enough space around the DVR to avoid tangling lines and blocking ventilation.
  • Keep the DVR clean of dust and foreign objects.
  • In case of malfunction, do not try to repair the DVR by yourself. Contact distributor for assistance.
 
 
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