Here you will find our most Frequently Asked Questions (FAQ) regarding the DVR systems we sell and support. Before sending us an email, be sure you have looked through this list of questions. We are always adding more questions based on our clients' support issues. If you still have a question, please email us at support@saysecurity.com.

Q. Why does my DVR system keep restarting about every ten minutes?
A. Your Serial Cable may not be connected to your system correctly. Be sure the black cable is plugged into the serial 1 port and the last card on the back of your system. This cable is used to be sure the software is up and running. If the hardware cannot find out it is running, it will restart your system.

Q. Why does the DVR system reboot automatically everyday at certain times?
A. The site program can be set to be rebooted automatically at certain times for better stability of the computer. You can set the auto reboot time by clicking on the “Configuration” button. Then, select the time zone you want it to be rebooted on. (The default reboot time is 3:30AM.)

Q. Why can't I access my DVR system from a remote console?
A. There are several reasons why this may happen:

Solution one: Your remote console must have the remote monitoring system software properly installed on it. You need the latest version of the software that you can download from our site. Be sure to install it correctly on your machine. When opening it up and trying to connect, double check that you are using the correct username and password for your DVR system.

Solution two: If you are using an older system as a console, the hardware may be taking longer than normal to connect and transmit the picture, therefore, causing the connection to timeout. You may want to consider upgrading your remote console to a newer system that is better capable of handling the amount of information coming in from your DVR system.

Solution three: Your DVR system may not be able to transfer the information over the internet due to your router, if you have one at the DVR site. Our systems transfer information using the TCP/IP protocol. Your router needs to have port forwarding activated on 8080 and 8083. If this is not done, you need to logon to the administrator screen of your router and change this.

Q. Why won't my DVR system turn on?
A. Your power cord may not be connected to the DVR system correctly. Check the wall power outlet and the back of the DVR system.

If this is not the problem, check the power adapter to the motherboard of your DVR system. It should be connected to the motherboard. (Your system may vary. If you have any questions, please contact our tech support.)

Q. Why did the DVR system screen just go completely black ?
A. The camera choice may have been changed to a disconnected channel or camera. In this case, just press any image channel. (If the screen turns black, it will not have any affect on recording.)

Q. Why isn't the connection status bar progressing when trying to connect to the Center? (TCP/IP case)
A. This happens when the IP address from Site is not correct. In this case, Center has to search for the IP address for about 30 seconds. It does not mean that the Center was shut down. Reconnect to the correct IP address after waiting a short time.

Q. Why won't the DVR system shut down ?
A. You just have to press the Power button for 5 seconds for the system to shut down.

Q. Why do some parts of the right and bottom part of the screen get cut out when I turn on the site program?
A. The display settings on your computer are probably not set correctly. Change the “Display properties” by double-clicking on “control panel” from the Start menu or right-click on Windows desktop. Select the “Settings” tab on “Display properties” and then make sure it is set for 1024 X 768 resolution and more than 24Bit true color. These are the required settings for the program to display properly.